Refund and Returns Policy

We want you to be happy! Please check out our product descriptions and reviews from previous customers prior to ordering. Feel free to connect with our Experience Concierge to assist you in product selection if you are unsure about your purchase prior to ordering, and we will be glad to help you with anything you need.

Refunds / Exchanges

Items purchased from BIRCH+FOG are eligible for a refund as Store Credit only once the product is deemed defective by our Experience Team.

Defective Damaged Product(s)

All products are eligible for the Return Process for up to 14 calendar days from the day you receive your order and will be confirmed by your tracking number. We do require details and photo(s)/video(s) of the product in question. Store Credit will be issued once verified as a manufacturer defect and may be required to be returned to us at our cost. Defects or damage resulting from accidents, neglect, misuse are not covered by our Return Policy.

Missing / Wrong Product(s)

If you are missing an item from your order, and to ensure a smooth process, please provide details of the item in question along with an image of the packing slip. We require the packing slip from your order to validate what was sent in your parcel. Any incorrectly sent products must be returned unused, unopened and in original packaging. Our team will provide a return label for any product that is required to be shipped back to our depot.

Wrong Product(s) Ordered

Mistakes happen! If you have incorrectly ordered a product we can proceed with a refund as Store Credit as long as the product is UNUSED, UNOPENED, and in original packaging. You will need to send the product back to our depot at your own shipping cost.

Once the product is received and reviewed, we will proceed with the refund as Store Credit. Returned items that are damaged or used may not be accepted for a refund as Store Credit at the discretion of BIRCH+FOG. We can ship the product back to you at your own cost.

Allergies / Tolerance

BIRCH+FOG does not allow or issue Returns/Refunds based on personal preferences or reactions, allergic, or personal tolerance. We provide detailed ingredients and content information on every product page to ensure you know what is in each product we sell. Please reach out to our Customer Service if you have any questions regarding ingredients or potency before you buy.

Final Sale Notice

All sales are FINAL with the exception(s) of the preceding policy. Please contact an Experience Concierge via Our Chat or at [email protected] for assistance in initiating the return process.

All sale items are FINAL SALE and not eligible for a return, exchange or store credit — no exceptions.

IMPORTANT NOTE: While we package orders with insulation packaging and ice packs, we highly suggest upgrading to EXPRESS Shipping to lessen the chances of your products melting from the summer heat. BIRCH+FOG takes every precaution we can to ensure your order arrives safely however we cannot be responsible for products damaged due to environmental factors during transit.