BIRCH+FOG FAQ
Answers to our most commonly asked questions
Orders and Shipping
How long does shipping take?
We process orders within 1–2 business days. Shipping times vary depending on your location, but typically take 3–5 business days for delivery within Canada.
Do you ship internationally?
Currently, we only ship within Canada. We are working on expanding our shipping options to include international destinations in the future.
What is your return policy?
We accept returns within 30 days of purchase for unopened products. Please contact our customer support team to initiate a return.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a live tracking number. You can also check your order status anytime from your account dashboard under My Orders.
Products
Are your products lab-tested?
Yes, all of our products undergo rigorous third-party lab testing to ensure quality, potency, and purity.
What is the difference between CBD and THC?
CBD (cannabidiol) and THC (tetrahydrocannabinol) are both compounds found in the cannabis plant. CBD is non-psychoactive and is known for its potential therapeutic benefits, while THC is the primary psychoactive compound responsible for the "high" associated with cannabis use.
How should I store my cannabis products?
Store your cannabis products in a cool, dry place, away from direct sunlight and heat. Keep them in airtight containers to maintain freshness and potency.
How do I choose the right dosage?
Start low and go slow. For edibles, begin with 2.5–5mg of THC and wait at least 2 hours before taking more. For tinctures, follow the dropper guidelines on the label. Our Experience Concierge can help with personalized recommendations.
Accounts and Privacy
How do I create an account?
Simply place an order. Your account is generated automatically with the information you provide. You will receive a confirmation email to verify your account.
Is my personal information secure?
We take the security and privacy of our customers' personal information seriously. We use industry-standard encryption and follow strict data protection protocols to ensure your information remains safe and secure.
Still Have Questions?
Our team is here to help. Reach out via chat or email and we'll get back to you.